These Privacy Policies attempt to cover the widest possible range of scenarios, including many cases in which the app does not even collect nor process the information described within these Privacy Policies.
1. What information does the app collect?This application collects the necessary information for the normal functioning of our business. Under no circumstance do we collect personal information that is unrelated to the activity we perform.
The app does not collect the user’s personal information, such as his name or phone number, except at certain times when the app requests such information and the user freely enters it, accepting its submission. The app may collect an e-mail address and store it in order to contact the user if so necessary.
Non-personal information collected automatically
Technical information, which includes certain information or characteristics regarding the operating system, including the type of ISP or the type of browser used, the Internet Protocol (IP), the IP address and the names and versions of the applications installed on the device, as well as the geographical location of the device. Technical information such as the foregoing stays anonymous; in other words, it does not personally identify you or is stored together with any other information that may link it to the user itself, except when the user submits additional information voluntarily.
This information shall be used to improve the application, learning how, when and where the user browses on it.
Information freely provided by the user
If at any moment the app were to request Personally Identifiable Information (PII) that would allow us to contact him, such as his name or mobile phone number, the user shall be free to provide such information. However:
- Demographic information such as age or birthdate, nationality, educational level, sex, interests or characteristics.
- User information such as the username or password, confidential replies to certain security questions, or similar information that enables us to uniquely identify your account or authenticate it before providing personal information about the user account.
Most of these data may be obtained when the app offers a social login functionality, and the user accepts such a login in the app by using a social account. In some cases, the app automatically logs into the user’s social account associated with the device, and the user accepts to perform such a login by using this app.
3. What happens with the information we collect from minors?This application does not collect personal information from children under 13 years old. We take the privacy of minors seriously, and encourage the parents to play an active role in their children’s online education at all times. Children under 13 should not install our application on any device of their belonging, and if they do, it will be under the full responsibility of their parents or guardians. In case we obtain personal information from a child under 13 years old, we shall take measures to erase the information supplied from our server. In case the content of this application has been rated as suitable for children under 13, it should be installed exclusively on devices belonging to the parents, guardians, or any other person over 13 years old. If the application were to request personal information at any time, children under 13 should never enter such information.
4. How do we collect personal information?
We collect personally identifiable information (PII), demographic information and user information from our users when they:
- Sign up to our application.
- Participate in surveys, studies or questionnaires.
- Participate in offers or promotions.
5. How do we use the information you provide us?
We use the information we collect on the application as follows:
- Personalize and improve you experience, and enable us to supply you with the type of contents and offers that best suit your interests.
- Deliver, provide and repair products or services.
- Send notices such as welcome letters, purchase confirmations, payment warnings or administrative regulations.
- Create and maintain user accounts and your history.
- Contact you in regards to our products or services and send you the best offers and promotions depending on your interests.
- Study the statistics of our online platform.
- Inform our customer service employees.
- Create your online account and authenticate it during your user login.
- Swiftly process your information requests.
- Enable us to efficiently reply to your inquiries.
- Analyse a promotion or survey.
- Send you promotional material.
- Enable us to share the information with third party companies under the terms set forth by these privacy policies and with the purposes described in the foregoing items, as permitted by the law.
6. Who do we share the information with?
This application may share your information (in some cases), your PII and user information in the following situations:
- When the app is monetized via advertisements, advertisement networks and/or the advertisers provide advertisements that may require certain user or device information from the user in order to offer the most appropriate advertisement, or that which may interest him the most.
- When we hire companies to perform and optimise marketing campaigns or advertisements and manage and study consumer data. These companies are authorized to obtain just the PII and user information that is strictly necessary in order to accomplish the task entrusted to them, being completely forbidden the use of any type of information for any means other than that which was agreed upon. They have also agreed to store the confidential information in a secure location. In case this application employs an advertisement network, such network is required to agree not to make fraudulent use of the data granted for the regular performance of their activities.
- When we employ independent advertisement networks to display our application’s advertising banner when visiting third party websites. In order to make it more efficient, the advertisement network may use and incorporate into your device certain technology, such as cookies, in order to collect non-personal information from you when you visit our application. This information is used to display advertisements involving goods and services that best suit your interests when visiting other websites.
7. Will there be third parties who collect information from your applications?
There are certain situations where a third party may collect information about the application. This app uses third-party libraries that offer certain features: analysis tools, communication tools, social networks, advertisers, etc.
- Analysis tools: in order to improve the application, we sometimes use tools that analyse the behaviour of users. In this way, we can better learn which parts of the application are more important and which need to be improved.
- Communication tools: in case we need to communicate with users at any time, we integrate third-party tools that provide such a communication, whether via push notifications, e-mails, in-app alerts, etc.
- Social networks: if your app connects to any social network at any time, it will request your authorization. Once the connection has been authorized, the social network shall be able to access certain information.
- Advertising networks: in case this app were to show advertisements, they normally originate from advertising networks that connect with the advertisers. These networks need certain information in order to offer the most appropriate ad to you.
8. What kind of security measures do we take to safeguard your personal information?Safety and confidentiality of your information are extremely important for us. Therefore, we have technical, administrative and physical security measures with the purpose of protecting your personal information against unauthorized access and fraudulent use. We also periodically revise our security system in order to incorporate technological novelties and updating methods. However, in spite of our efforts, no security measure is completely perfect or infallible.
You can also play an important role in keeping your information stored securely. If you are requested to create a unique password in order to restrict access to your account, choose a password that is difficult to find out by other users, and be careful not to disclose it to anyone. It is your responsibility to keep your password and account information at all times. If you use a public or shared mobile device, never opt to save your user and always close your account’s session once you no longer use the device.
In case we detected that some of our technological partners endangered your integrity or used your information to perform any illegal action, we shall take the proper measures to sever the relationship with such a provider.
Use. The advertising identifier is used for advertising and user analysis purposes. The state of the option to disable advertisement based on user interests must be checked in each access to the ID.
Association with personally identifiable information or other identifiers. The advertising identifier is not connected to personally identifiable information or associated with any persistent device identifier (for example, SSAID, MAC address or IMEI) without explicit consent of the user.
Respecting users' selections. After reset, a new advertising identifier is not connected to a previous advertising identifier or data derived from a previous advertising identifier without the explicit consent of the user. Additionally, an option to disable advertisement based on user interests is offered. If a user has enabled this setting, the advertising identifier for creating user profiles for advertising purposes or for targeting users with interest-based advertising is not used. Allowed activities include contextual advertising, frequency capping, conversion tracking, reporting and fraud detection and security.